Frequently Asked Questions

Shipping & Delivery

  • Orders are processed within 24-48 hours of receipt of order. No shipments are processed on weekends or holidays.
  • Domestic shipping is typically around 5 business days.
  • Foreign shipping is typically up to 14 business days.

We ship with United States Postal Service, FedEx and UPS.

Orders within the United States are charged a flat rate based on the weight of the package for ground service. Express shipping is also available, rates are based on the package weight and destination. If you prefer, we are able to bill your shipper accounts for all three shipment methods.

For international orders, shipping rates can vary depending on your region and are calculated at the time of order fulfillment.

We do not offer free shipping at this time, but keep an eye out for free shipping codes in promotional emails or on our social media posts.

We reserve the right to refuse free shipping based on the order and location.

Yes, we ship some products internationally.

US and Canada customers can order on this website, and Singapore customers can order on our Singapore site,

Customers in other countries can visit us at, or contact us at


We accept payments from Visa, Mastercard and American Express. We can also accept wires, ACH payments, or corporate checks.

Warranty & Repair

All our products are subject to quality control.

Our one-year warranty provides a guarantee against manufacturing, design or material defects.

It does not cover drops, improper use, or other issues that are not attributable to a manufacturer defects.

Returns & Refunds

Please see our Refund Policy.

Free returns

Returns within 30 days receive a full refund.

North America Shipping

Ship anywhere in the United States or Canada, rates available at checkout.

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